Emergency Maintenance Procedure

Emergency Maintenance Procedure

During your tenancy you may encounter an emergency situation.  An emergency is defined as something that may cause more damage to the property, harm someone, or may cause more damage if left unattended. As our property managers are only contactable during office hours you will need to use the following procedure.

This information is relevant for tenants of LJ Hooker Launceston only. 


In the case of a break in you will need to contact the police. The police will then give you a police report number which you are required to give to the property manager as soon as possible.  Without this number we cannot make an insurance claim and the cost of the repair will be at your own expense. If there is further damage besides glass damage to the property please let the property manager know as soon as possible. 
Below are the contact numbers for recommended glaziers. You may use these if you cannot get hold of the property manager:
  • Tint Your Home and Glass Repairs 0409 186 625
You may instruct the glazier to forward the invoice directly to our office.
If the glass breakage is the result of an act attributable to yourself, you may call a glazier to repair the broken glass but the cost of the cost of the repair will be at your own expense.

If your property has a gas hot water system, check that the pilot light is on.  If it is after hours and you cannot contact the property manager please contact one of the following contractors:
  • O’Byrne Plumbing on 0408 318 286
Please note if the issue is a leak please call one of the above stated plumbers.

You may contact the below electrician:

If your power has gone out / your RCD has tripped, check Aurora website to ensure there is not power outages in your area before calling the after hours number. 
  • Tones Electrical on 0438 272 241

You may contact a locksmith directly however this is at your own cost. If you lose or lock your keys inside the property during business hours you may come and collect our office set of keys to allow you access to the property. These keys must be returned to our office as soon as possible.  Please do not contact your property manager after hours if you have locked yourself out of the property. Below is our recommended locksmith
  • Tas Lock and Key on 6326 2200

In the case of severe storm damage OR severe property damage please take the following steps:  If during office hours please contact your property manager. 
  • SES (State Emergency Service) 1300 130 039
If anyone is injured please call an ambulance on 000

If there are any burst water pipes at the property please turn the water off at the mains and call one of the below recommended plumbers.
  • O’Byrne Plumbing on 0408 318 286
If there is any urgent electrical damage please turn the electricity off at the mains and call the below electrician.                                     
  • Tones Electrical on 0438 272 241
If there is structural damage to the property, electrical problems or flooding, we recommend you do not stay at the property. The property manager will contact the building insurer the next working day, who will send an assessor and attend to any structural repairs.
Please note that if you go ahead with a repair that IS NOT classified as an emergency, the owner is NOT obligated to pay for any expenses incurred. Additionally, if any maintenance is carried out at the property and found not to be the owners responsibility but as fault by the tenant you will be held accountable for any expenses.